Terms & Conditions

Faber Music Ltd has tried to make it as easy as possible for you to order digital sheet music on this site.The description against each entry enables you to select the titles of your choice. The price of each item is indicated in pounds sterling.

The products in this section are available in digital print format only – once a transaction is complete your order can be located and printed from the Order History section of My Account for a period of 7 days, after which the print link will be disabled. You will not receive a digital file that can be saved to your computer. These measures have been put in place in order to protect the sheet music files from illegal distribution.

Once you have submitted your card and delivery details, your card will be debited and your order despatched. Confirmation of your credit card transaction will be sent, via email, by return. Notification of despatch will be sent subsequently, again via email, once your order has been packed.

You will need to register on this website to place an order. By doing so, you will be able to check your Account Info, view past orders and access your digital prints in My Account.

Online Payments

It is Faber's e-commerce policy never to capture or store any bank card details belonging to our customers within our own systems: all transactions that take place on our websites are handled by our payment provider www.securehosting.com. Should you have any queries relating to online payments from boosey.epartnershub.com that are not covered in the FAQs section below, we would encourage you to contact Secure Hosting on +44 (0)845 269 6645 or info@securehosting.com - quoting your Transaction Reference Number in any communication with them.

Your right to cancel

The Boosey & Hawkes Store supplies goods on a firm order basis. However, under UK law, the Consumer Rights Act 2015 state that you have the right to cancel the contract for purchase of any goods supplied by us, providing you return them in sufficient time to reach us within 30 (thirty) calendar days of the date of receipt. This applies to all goods supplied by the Boosey & Hawkes Store with the exception of CD, Video, DVD, software and Book & CD packages where the item has been either tampered with or unsealed.

Goods returned in this way should be clearly marked "Contract Cancellation" and you must include all relevant documentation. Please package the items securely as returned goods that are damaged will not qualify for refund. In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you will be responsible for the cost of the original despatch and the return of the goods. For your protection, we recommend that you use a recorded delivery method for return. A refund will be given for only the value of the goods supplied and subject to the goods reaching us within 14 (fourteen) calendar days of the date on which you received them.

However if you have purchased a CD, Video, DVD, software or Book & CD package and you find the goods faulty, you are advised to contact the Customer Services Team on +44 (0) 1279 828988 or email sales@fabermusic.com stating your invoice/order number and the date so that we can arrange the return and replacement of the damaged goods. Faber Music Ltd will replace the entire package, not just the damaged component.

Digital Goods

Our sale and supply of digital sheet music files ('Digital Files') is governed by the Consumer Rights Act 2015. This provides that Digital Files supplied by us must match the way we have described them, and be fit for purpose and of reasonable quality.

Please note that if a Digital File supplied by us is faulty or is not as described, you are entitled to a replacement. If a replacement cannot be supplied within a reasonable period and without significant inconvenience, you are entitled to your money back.

If you can show that a faulty file has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.

Our sheet music files are delivered in PDF format and can be downloaded and saved to your computer. You are permitted to make 1 print out of the file.

Audio files are in MP3 format and can be downloaded and saved to your computer.

Files are for personal use only and photocopying or digital distribution of any kind without a licence is prohibited.

Orders supplied incorrectly or received damaged

In the event that your download cannot be accessed or printed properly please contact our E-Partners Team on (+44) 020 7908 5345 or email epartners@fabermusic.com stating your invoice/order number and date, so that we can fix the problem as soon as possible.

Photocopying

Please remember that it is illegal to photocopy music without a licence from the copyright owner. To photocopy is to steal from the composer/author and the publisher.

Contact Details

For anything arising out of the above, or for further information, contact the Customer Service Department at the address below.

The EPartners ecommerce platform is stored on servers operated and maintained by Faber Music.

Faber Music is registered in England, No. GB 2703274

Registered Office: 74-77 Great Russell Street, London, WC1B 3DA

Vat registration No. GB 523 2613 79

FAQs – Boosey Digital store

General

Need to get in touch? Check out our Contact us page to make an enquiry with a member of our team.

Payments and Order Management

The Boosey & Hawkes Digital Music Store’s payment provider partner is Secure Hosting. Following any processed order on the website you will receive email confirmation that the transaction has gone through, as well as an Order Notification summary email receipt.

Please quote your PO number in any correspondence with the customer support team in order that we may help you with your query as quickly as possible.

  • Accepted methods of payment

    We accept all major debit and credit cards with the exception of Laser and Amex.

  • Failed transactions

    If your transaction has failed:

    • Please check you have entered all your card details correctly (the name and number should match those on the card)
    • You don’t need to include an issue number unless you are using a Switch, Maestro or Solo debit card, or a start date if this information is not included on your card but please ensure you always enter an expiry date.
    • If you receive a “Transaction denied: card declined” message this is likely to be because some card-issuers are very strict with online card payments and if you don't make purchases on this website very often they may be inclined to refuse the transaction, even if there are enough funds in your account to pay for your order. This is more likely to happen if you are based outside of the UK.

    If you have checked your card details and they are all correct, we suggest that you contact your card-issuer and ask them to authorise the transaction from our website and then try to complete your order once again.

    Alternatively, try using a different credit card to complete the transaction.

  • Online Payments

    It is Faber's e-commerce policy never to capture or store any bank card details belonging to our customers within our own systems: all transactions that take place on our websites are handled by our payment provider www.securehosting.com. Should you have any queries relating to online payments from boosey.epartnershub.com that are not covered in these FAQs, we would encourage you to contact Secure Hosting on +44 (0)845 269 6645 or info@securehosting.com - quoting your Transaction Reference Number in any communication with them.

  • Territory of sale

    Boosey & Hawkes content on this store is available worldwide. However, certain titles may be restricted to a specific territory ahead of general print release. Content on the store from another publisher may only be available within a territory (e.g. Europe) at that publisher’s discretion.

  • Need an invoice?

    If you require an invoice please print your order Confirmation email.

    If you require a VAT invoice please contact epartners@fabermusic.com, quoting your PO number and we will organise this as soon as possible.

  • Can I see a summary of my Order online?

    Yes, log into Your Account and check your Order History.

Digital products

Our sheet music files are delivered in PDF format and can be accessed through your 'Order History' in 'My Account'. They can be downloaded and saved to your computer.

Audio files are in MP3 format and can be downloaded and saved to your computer within the 7-day window.

  • How do I print my sheet music?
    1. Log into your account on the website
    2. Click on My Account
    3. Click on Order History
    4. Click on relevant PO number in the order listing
    5. If you've bought digital goods you can print or downlaod by clicking on the link to Print Here or MP3 Download, nest to the song title
  • How do I print my sheet music?

    To print your sheet music, click on the link to ‘Print here’ next to the song title in your Order Details.

    The PDF should start downloading to your browser:

    PDF Engraving Download Help

    Click on the file to open it, once it has finished downloading. You can print it immediately from the browser or save it to your device.

  • Printing from iPad/Android/tablet device?

    We would recommend printing from a PC or laptop rather than a tablet device.

  • Printing too small?

    PDF files are set to our standard printing specification which is about 95% of the original page size to ensure that all the copyright information fits on the page.

    When printing the sheet music the browser normally uses a default setting that adds additional margins, headers and footers to the page. When you come to print you should ensure that any options for headers and footers are deselected and that fields for margins are set to ‘minimum’ where possible.

    Please try re-printing your purchase with these fields deselected.

  • Trying to download audio files to mobile/tablets?

    Audio files will not download directly onto mobile phones or tablet devices from the website. You'll need to download them to your PC or laptop, add them to your audio player and sync it with your various devices.

  • Accessing purchases from another computer

    Orders can be accessed from any computer when signed into Your Account. Click on your Order History for all available orders within the 7-day printing/downloading window.

  • I’m buying audio and my basket total is £0 but I can’t proceed

    You will need to complete the full checkout process (i.e. enter your card details) even when the basket total is £0. You will not be charged for the transaction.

  • Why do you need my address details?

    We need your address information for two reasons:

    • to verify your credit card details with the payment provider
    • certain items on our store are subject to territorial copyright restrictions so they may not necessarily be available to everyone, therefore we also need customer address details to verify whether the sale can go through in that territory